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We are by your side

On the market since 1989, Banasegur has always been next to the companies for which it works with in order to anticipate to their needs.

Our secret consists on maintaining a proactive attitude to inform our customers about the insurance market opportunities and facilitating operative tasks that allows us to create the most appropriate insurances for them.

We work as an extension of the organization of our customers and we are able to become another department of their company with a mutual relationship of confidence with them.

Thus we work

The values that govern the activity of Banasegur are professionalism, objectivity, ethics, transparency and the quality of service to the customer. These principles are based on the following points: 

1. Banasegur has the duty to do a professional analysis to be able to recommend to the customers the insurance that respond to their needs.

2. Banasegur should inform the client about their duties, rights and obligations in relation to insurance contracts entered into by its professional mediation. 

3. Banasegur should attend to the customer to any right derived from the contracting of insurance, particularly in claims’ processing. 

4. Banasegur maintains the professional secrecy of any information obtained from its customers and which it does not have authorization for its use or disclosure. 

5. Banasegur promotes friendly solutions in case of discrepancies between its customers and the insurance entities to avoid detrimental litigation to both sides. 

6. Banasegur is committed to properly educate its employees, both personnel and collaborators, so that they can offer a quality service and added value to the customer.